REAGOR AIR CONDITIONING, HEATING, PLUMBING, & ELECTRIC, LLC HAS NO DESIRE TO BE A FINANCIAL INSTITUTION. WE ONLY WISH TO SERVE OUR COMMUNITY BY HELPING TO KEEP THEM WARM IN THE WINTER, COOL IN THE SUMMER, TO HAVE ACCESS TO HOT WATER AND FREE FLOWING CLEAN DRINKING WATER, AMONG MANY OTHER AMENITIES. OVER THE PAST YEARS, WE HAVE BEEN HAPPY TO HELP MANY OF OUR CUSTOMERS THROUGH ROUGH TIMES AND HAVE LET THEM PAY OUT THEIR BILLS.

UNFORTUNATELY, TIMES HAVE CHANGED, AND PEOPLE HAVE CHANGED. OH, WE STILL HAVE OUR LONG STANDING AND WONDERFUL CUSTOMERS THAT WE ALWAYS HAVE HAD, AND WE ARE VERY GRATEFUL! WE WISH YOU ALL THE VERY BEST FOR YOUR FAMILIES AND LOVED ONES!

THE UNFORTUNATE TRUTH, HOWEVER, IS THAT MORE AND MORE PEOPLE ARE NOT PAYING THEIR BILLS, TO THE POINT, WE NOW HAVE A LARGE NUMBER OF UNPAID INVOICES; AND, THAT DOESN’T COUNT ALL OF THE INVOICES WHICH PRIOR OFFICE PERSONNEL DELETED FROM THE ROLLS BECAUSE THEY GAVE UP TRYING TO COLLECT — THE FIGURE IS ACTUALLY INCOMPREHENSIBLE TO A SMALL BUSINESS SUCH AS OURS — AND HAS AT TIMES, PUT US ON SHAKY GROUNDS.

WE KNOW — BECAUSE WE HAVE CHECKED AND TRIPLE CHECKED — THAT WE HAVE THE BEST AND FAIREST PRICING AROUND. WE KNOW — BECAUSE WE HAVE CHECKED AND TRIPLE CHECKED — THAT WE WERE THE ONLY COMPANY NOT GETTING PAID COMPLETELY UPFRONT. FRANKLY, PRICES REMAINED THE SAME FOR 13 YEARS; AND, WHEN THEY WERE RAISED, 13 YEARS OF NEGLECTED PRICE INCREASES AND INFLATION WERE NOT TAKEN INTO CONSIDERATION WHEN THE NEW PRICES WERE FIGURED. SO, IF YOU CALL IN AND PRICES HAVE CHANGED, CONSIDER WE HAVE SOME CATCHING UP TO DO: AND, YES, WE ARE STILL THE BEST PRICED — WE CHECKED.

*PAYMENT OF THE ONSITE ESTIMATE IS EXPECTED EACH DAY WORK IS COMPLETED. THE CALCULATION OF THE FINAL INVOICE IS COMPLETED AND BILLED BY THE MAIN OFFICE AFTER VALIDATING THE WORK AND JOB MATERIALS. ANY DISCREPACIES WILL BE CORRECTED, AND A FINAL BILL OR REFUND WILL BE ISSUED IF YOU PAID THE DAY OF SERVICE. ALSO, PEOPLE ARE HUMAN; AND, HUMANS MAKE MISTAKES IN READING WORK ORDERS, RECEIPTS WITH TINY PRINT, AND NUMBER KEYS WHICH ARE CLOSE TOGETHER CAN BE MISPRESSED. TAX IS AND ISN’T SUPPOSE TO BE CHARGE IN DIFFERENT CASES. LETS NOT QUIBBLE OVER WHAT HAPPEN TO BE ON PAPER AND LET’S ALL DO WHAT’S RIGHT. AFTER ALL, YOU WOULDN’T WANT US TO KEEP YOUR MONEY BECAUSE IT HAPPEN TO BE WRITTEN THAT WAY ON THE FIRST BILL, RIGHT? WE BELIEVE IN TOTAL HONESTY, TRANSPARACY, AND WHAT MAY COME AS A SURPRISE THESE DAYS… ETHICS. WE WANT THE JOB AND THE BILL TO BE CORRECT. OUR TECHNICIANS AREN’T BILLING EXPERTS, AND EVEN EXPERTS MISS THINGS NOW AND AGAIN. WE WILL DO THE RIGHT THING AND HOPE YOU FEEL AND WILL DO THINGS THE SAME WAY.

*WE DO NOT WANT TO BE A FINANCIAL INSTITUTION AND EXPECT TO BE ASKED AND HAVE ANY PAYMENT ARRANGEMENTS MADE IN ADVANCE OF OUR TECHNICIANS STARTING ANY WORK TO DO YOUR JOB. THEREFORE, THE FOLLOWING APPLIES TO ANY JOB THAT HAS TO BE BILLED FOR NOT PAYMENT AT THE TIME OF SERVICE. — A SURCHARGE OF $25 OR 11%, WHICHEVER IS GREATER, WILL BE ADDED TO ALL INVOICES WHOSE ONSITE ESTIMATES ARE NOT PAID THE SAME DAY AS THE WORK IS DONE EXCEPT WHERE WRITTEN PRE-ARRANGEMENT IS MADE AND AGREED PRIOR TO SCHEDULING THE CUSTOMER’S JOB FOR SERVICE WHEREBY THE TECHNICIAN LEAVES TO START THE JOB, INCLUDING PICKING UP PARTS, TOOLS, MACHINES, ETC. FOR THE JOB. WE APOLOGIZE IN ADVANCE, BUT WE HAVE TO STOP MAKING EXCEPTIONS. THIS POLICY HAS BEEN IN PLACE SINCE 2018 NOW, AND OUR CUSTOMER DEBT HAS CONTINUED TO GROW DESPITE OUR MANY EXCEPTIONS AND MANY DISCOUNTS AND ACCOMODATIONS. WE CANNOT STAY IN BUSINESS IF WE CONTINUE THIS WAY.

*PAYMENTS FOR LESS THAN THE FULL AMOUNT DO NOT WAIVE OUR RIGHT TO COLLECT THE FULL AMOUNT INCLUDING ANY SUBSEQUENT AMOUNTS IN LABOR AND FINANCE OF YOUR DEBT, AS ALLOWED UNDER FEDERAL AND TEXAS LAW. ADDITIONALLY, NOTHING YOU WRITE ON YOUR CHECK, MONEY ORDER, INVOICE, LETTER, ETC. WILL CHANGE OR MAKE YOUR SHORT PAYMENT EQUAL A FULL PAYMENT OR CLEAR YOUR BALANCE WITH US — IT WILL ALWAYS BE CONSIDERED A PARTIAL PAYMENT ONLY, NO MATTER WHAT YOU WRITE, SO CONSIDERED YOURSELF FOREWARNED WHEN IT COMES TO PARTIAL PAYMENTS — AND, WE RESERVE THE RIGHT TO CHOOSE HOW TO CREDIT YOUR PAYMENTS.

*SUBSEQUENT AMOUNTS ADDED TO YOUR INVOICE MAY INCLUDE THE FOLLOWING: OFFICE LABOR CHARGES AT $50 PER HOUR, ACCUMULATED AT 1 HOUR PER WEEK MINIMUM TO ACCOUNT FOR INTER-OFFICE WORK REQUIRED FOR DEBT COLLECTING INCLUDING, BUT NOT LIMITED TO NUMEROUS CALLS, PAPERWORK, ETC. WHILE ATTEMPTING TO COLLECT, TRACK, ETC. YOUR UNPAID DEBT, INCLUDING DECIDING AND POSSIBLING PREPARING LIEN OR COURT DOCUMENTS. THIS IS ACCESSED PER EACH INDIVIDUAL CUSTOMER INVOICE; LATE FEES ARE ACCESSED EVERY 30 DAYS AT $25 OR 1.25% OF THE TOTAL OUTSTANDING BALANCE OF THE INVOICE UNTIL IT IS PAID IN FULL; LEGAL, LIEN, COURT, OTHER COSTS, FEES ACCUMULATED AND/OR ACCESSED IN COLLECTION OF THIS DEBT AND ALLOWED BY LAW WILL BE THE RESPONSIBILITY OF THE DEBTOR.

*IF A LIEN OR JUDGEMENT IS WON/PLACED, ALL SUBSEQUENT AMOUNTS WILL CONTINUE TO ACCUMULATE AS ALLOWED BY LAW UNTIL THE DEBT IS PAID IN FULL.

*ALSO, IN CASE YOU ARE UNAWARES, THERE IS THE POSSIBILITY THAT IF WE HAVE EXHAUSTED ALL ATTEMPTS AT COLLECTING YOUR DEBT FOR SIX (6) YEARS OR MORE, WE MAY SEEK RELIEF BY ISSUING A 1099-C, AS WE DO NOT SELL OUR DEBT.

*UNDERSTAND, IF YOU DO BUSINESS WITH REAGOR AIR CONDITIONING, HEATING, PLUMBING, & ELECTRIC, LLC, AS SOON AS YOU ARRANGE AND DO NOT CANCEL OUR SERVICES, YOU AGREE TO THESE TERMS. YES, WE HAVE WORK ORDERS FOR CUSTOMERS TO SIGN; HOWEVER, TOO MANY CUSTOMERS WON’T BE “ONSITE” WHEN WE SHOW UP TO DO THE WORK; OR WILL HAVE THEIR RENTERS OR OTHER PEOPLE ONSITE WHO ARE NOT THE “OWNERS” AND THINK TO GET OUT OF BEING HELD TO PROPER FINANCIAL RESPONSIBILITY BECAUSE THEY WERE ABLE TO AVOID “SIGNING.” HERE IS IT IS IN WRITING, SAYING THAT YOU WILL NOT BE ABLE TO “TRICK” THE SYSTEM AND KEEP FROM BEING FINANCIALLY RESPONSIBLE. WE ASK OUR CALLERS IF THEY ARE THE OWNERS AND/OR FINANCIALLY RESPONSIBLE FOR THE REPAIRS. WE WILL ASK FOR THE NUMBER AND INSIST ON TALKING TO THE OWNERS BEFORE DOING WORK. IF YOU, THE CALLER ARE DISHONEST WITH US, THAT IS FRAUD, AND YOU ARE AUTOMATICALLY RESPONSIBLE. OWNERS, KNOW WHO YOU HAVE ON YOUR PROPERTY BECAUSE THE REPAIRS ARE PERMANENTLY DONE TO YOUR PROPERTY AND YOU CAN BE HELD RESPONSIBLE REGARDLESS OF WHO CALLED IT IN, ESPECIALLY IN THE CASE OF RENTERS BECAUSE OF YOUR LIABILITY TO THEM. WE SO DISLIKE HAVING TO PUT ALL OF THIS OUT THERE, BUT WE WANT TO MAKE SURE EVERYTHING IS TRANSPARANT, IN SIMPLE LANGUANGE, SO THERE ARE NO MISUNDERSTANDINGS.

*REAGOR AIR CONDITIONING IS BOUND TO FOLLOW ALL LAWS AND WILL DO ALL THINGS LEGAL.

*IF ANY PART OF THIS IS NOT LEGALLY BINDING, IT DOES NOT KEEP THE REST FROM BEING LEGALLY BINDING IN FULL.

*REAGOR AIR CONDITIONING, HEATING, PLUMBING, & ELECTRIC, LLC (REAGORACHPELLC) RESERVES ALL RIGHTS ALLOWED UNDER FEDERAL AND TEXAS LAW.